The Challenge:
PennDOT needed deep data across all processes and programs to inform priorities in a way that stakeholders could clearly understand, support and implement.
Solution:
The team did a mile-by-mile analysis of congestion – the what, the where, the why. They shared data with partners, created visualizations, and prioritized work.
Results:
Performance metrics outcomes showed the informed wisdom of their priorities and their TMSO program won the National Operations Center of Excellence award for 2020.
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